Reference

How 8nsta Handles Your Personal Data

This Privacy Policy sets out exactly what data 8nsta collects when you open an account, how we use it, and what rights you hold over it.

Data Collected at Account OpeningCookie & Tracking PolicyYour Right to Access & DeleteRetention Periods ExplainedContact Us to Request Changes

Explore the Lobby Read FAQ

What Data We Collect and Why

8nsta Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with 8nsta, we collect your name, email address, phone number, and the payment method details you choose — whether that is UPI, Paytm, or PhonePe. We collect this data to process your transactions, verify your identity where required by applicable law,

1
and keep your account secure. We do not sell your personal data to third parties. Device data such as IP address, browser type, and session timestamps are logged automatically to detect fraud and maintain service integrity. All data handling is subject to the jurisdiction in which
2
you access our services, and is available only where local law permits. You may request a copy of the data we hold about you at any time by writing to our privacy team.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to correct inaccurate details, or wish to request deletion of your account data, our privacy team is reachable through multiple…

Email Privacy Request Send your data access or deletion request to our dedicated privacy email. Include your registered mobile number so we can locate your account record and respond within 72 hours.

Live Chat Support Open the live chat window inside your account dashboard and select the Privacy & Data topic. Our agents handle data queries during extended support hours and can escalate to the privacy team immediately.

In-App Help Centre Navigate to Settings then Privacy inside the 8nsta app to submit a data request form directly. Submissions are timestamped and you receive a confirmation reference number for tracking your request status.

DATA HANDLING PRACTICES

Six Ways We Protect and Manage Your Data

From the moment you open an account, your data passes through encrypted connections and is stored in access-controlled environments.

Encrypted Data Storage

All personal data — including UPI references and Paytm wallet identifiers — is stored using AES-256 encryption at rest. Access is restricted to authorised staff with a documented business need, and every access event is logged.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated. You can adjust cookie preferences at any time from the Privacy Settings menu inside your account dashboard.

Account Security Controls

Two-factor authentication is available for every account and we recommend enabling it during setup. Login attempts from unrecognised devices trigger an automatic email alert to your registered address before access is permitted.

Data Retention Periods

Account data is retained for the period required by applicable law in the jurisdiction where you access our services. Once the retention period expires, data is securely deleted or anonymised following our internal deletion schedule.

Your Right to Request Changes

You may request correction of inaccurate personal data, a full export of your data in a readable format, or complete deletion of your account record. Requests are processed within 30 days and you receive written confirmation on completion.

Third-Party Data Sharing

We share data only with payment processors such as PhonePe and UPI network partners, fraud-prevention services, and where disclosure is required by a court order or applicable regulation. We do not share data for advertising purposes.

Privacy Policy Questions Answered

The questions below address the most common concerns about how 8nsta collects, stores, and deletes your personal data. If your question is not covered here, contact the privacy team directly through the channels listed above.

We collect your name, email address, mobile number, and the payment method details you provide — such as your UPI ID or Paytm number. Device data including IP address and browser type is also logged automatically for security purposes.

Retention periods depend on the applicable law in your jurisdiction. After the legally required period ends, your data is either permanently deleted or anonymised so it can no longer be linked back to you personally.

Yes. Submit a data access request via email or through the in-app Privacy Settings form. We will provide a full export of your account data in a readable format within 30 days of receiving your verified request.

We share data only with payment processors — including PhonePe and UPI network partners — and fraud-prevention providers. Data is never sold or shared for advertising. Disclosure to authorities happens only when required by applicable law or court order.

Contact our privacy team by email or use the in-app deletion request form under Settings then Privacy. Deletion requests are processed within 30 days and you receive written confirmation once your data has been permanently removed.

We use session cookies for login continuity and analytics cookies to understand page navigation. You can view and adjust your cookie preferences at any time from the Privacy Settings section inside your account dashboard.

Payment references are stored using AES-256 encryption and access is restricted to authorised personnel. We retain only the references needed to process transactions and comply with applicable financial regulations in your jurisdiction.

How 8nsta Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect and Manage Your Data

Encrypted Data Storage

Cookie & Tracking Policy

Account Security Controls

Data Retention Periods

Your Right to Request Changes

Third-Party Data Sharing

Privacy Policy Questions Answered

01 What personal data does 8nsta collect when I open an account?

02 How long does 8nsta keep my personal data after I close my account?

03 Can I request a copy of all the data 8nsta holds about me?

04 Does 8nsta share my data with third parties?

05 How do I ask 8nsta to delete my personal data?

06 What cookies does 8nsta use and how can I control them?

07 Is my payment data — like my PhonePe number or UPI ID — stored securely?

Related Pages